Terms of service

Article 1 – Definitions

In these Terms & Conditions, the following definitions apply:

  • Withdrawal Period: The period during which the consumer may exercise the right of withdrawal.

  • Consumer: A natural person acting outside the scope of a profession or business who enters into a distance contract with the entrepreneur.

  • Day: A calendar day.

  • Fixed-Term Contract: A distance contract relating to a series of products and/or services delivered over a specified period.

  • Durable Data Carrier: Any medium allowing information to be stored for future reference and reproduced unchanged.

  • Right of Withdrawal: The consumer's right to withdraw from the distance contract within the applicable withdrawal period.

  • Entrepreneur: Érano.

  • Distance Contract: A contract concluded exclusively through one or more means of distance communication.

  • Means of Distance Communication: Any method used to conclude a contract without both parties being physically present together.

  • Terms & Conditions: These Terms & Conditions of Érano.

Article 2 – Payment

Unless otherwise agreed, payment must be made immediately during checkout using one of the available payment methods.

Consumers are responsible for providing accurate payment information.

If payment cannot be completed, Érano reserves the right to refuse or cancel the order.

Article 3 – Applicability

These Terms & Conditions apply to every offer, order, and distance contract concluded between Érano and the consumer.

Before completing an order, these Terms & Conditions are made available electronically so they can be saved or printed by the consumer.

If any provision is found to be invalid or unenforceable, the remaining provisions shall remain fully effective.

Article 4 – The Offer

All offers are non-binding unless explicitly stated otherwise.

Product descriptions and images are intended to provide an accurate representation of the products. Minor differences in colour or appearance caused by screen settings or production variations do not constitute grounds for complaints.

Obvious pricing errors or typographical mistakes are not binding.

Article 5 – The Contract

A contract is concluded once the customer completes the checkout process and receives an order confirmation by email.

Érano reserves the right to refuse or cancel orders where fraud, misuse, or payment irregularities are suspected.

Orders are always subject to product availability.

Article 6 – Right of Withdrawal

Consumers have the right to withdraw from their purchase within 30 days of receiving their order without providing a reason.

To exercise this right, please contact:

info@erano.be

Returned products must be:

  • Unused

  • Unwashed

  • In their original packaging

  • With all tags attached

Article 7 – Costs of Withdrawal

Return shipping costs are the responsibility of the customer.

Refunds will be processed within 14 days after the returned item has been received and inspected.

Article 8 – Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to:

  • Products made according to customer specifications

  • Personalised products

  • Hygienic products where the seal has been broken

  • Products that cannot be returned due to their nature

  • Products that deteriorate rapidly

  • Digital products already delivered with the customer's consent

Article 9 – Prices

All prices shown on the website are displayed in Euro (€).

Érano reserves the right to change prices at any time before an order is placed.

The price confirmed during checkout remains the final purchase price.

Article 10 – Conformity and Warranty

Érano guarantees that all products conform to the purchase agreement and applicable legal requirements.

If a product arrives damaged or incorrect, please contact us within 14 days of delivery.

The warranty does not cover:

  • Normal wear and tear

  • Damage caused by misuse

  • Damage caused by improper washing or handling

  • Damage resulting from modifications made by the customer

Article 11 – Delivery

Orders are shipped to the delivery address provided during checkout.

Average delivery time is 7–10 business days.

If delays occur, customers will be informed as soon as reasonably possible.

If delivery becomes impossible, the customer will receive a full refund.

Article 12 – Duration, Termination and Renewal

Contracts relating to individual purchases automatically end once all obligations have been fulfilled by both parties.

Article 13 – Entrepreneur Identity

Érano

Customer Support

Email: info@erano.be

Article 14 – Complaints Procedure

Complaints should be submitted by email to:

info@erano.be

Please include your order number and a clear description of the issue.

We aim to respond within 14 business days.

Article 15 – Governing Law

These Terms & Conditions are governed exclusively by the laws of Belgium.

Where mandatory consumer legislation applies, disputes shall be submitted to the competent courts of the consumer's place of residence.

Article 16 – CESOP

In accordance with European legislation effective from 2024, payment service providers may record payment data in the Central Electronic Payment Information System (CESOP) to help combat VAT fraud within the European Union.

Érano