Refund policy

At Érano, we are committed to providing a pleasant, safe, and transparent shopping experience. However, we understand that sometimes a product may not fully meet your expectations. For this reason, we offer a clear and fair return and refund policy.

1. Return Terms

You may request an exchange or a refund within 30 days of receiving your order.

To start the return process, please send an email to info@erano.be including the following information:

  • Order number

  • Full name

  • Email address

  • Reason for the request

  • Preference for an exchange or refund

  • Photos of the product (if applicable)

Once we receive your request, our support team will provide you with all necessary return instructions, including the return address.

2. Conditions for Accepting a Return

To be eligible for a return, the product must:

  • Be unused and unwashed

  • Be in perfect condition

  • Be returned in its original packaging

  • Have all original tags attached

If these conditions are not met, we reserve the right to refuse the return.

3. Returns We Cannot Accept

We are unable to accept returns in the following situations:

  • Incorrect size selected when the size guide available on our website was not consulted

  • Minor measurement differences of 1–3 cm due to manufacturing tolerances

  • Damage caused after delivery

  • Subjective dissatisfaction regarding style, colour, or fabric

  • Delivery delays, as delivery times are estimates and cannot be guaranteed

4. Return Shipping

Return shipping costs are the responsibility of the customer.

Returns must be shipped using a trackable shipping service (Track & Trace).

After shipping your return, please send the tracking number to info@erano.be.

Without valid tracking information, we cannot guarantee that a refund will be processed.

5. Where Our Products Are Shipped From

Our products are shipped directly from our international logistics centre.

This allows us to offer a wider product selection, exclusive collections, and competitive pricing while serving customers throughout Europe without compromising on quality.

6. Alternative Solutions

We understand that international return shipping can sometimes be expensive.

For this reason, our customer support team may offer alternative solutions in certain situations without requiring the product to be returned physically.

Please contact us, and we will work with you to find the most suitable solution.

7. Exchanges

You may request an exchange for another size or model.

Once your returned item has been received and inspected, we will ship the replacement product as quickly as possible.

8. Refunds

If your return is approved due to an error or a product defect, your refund will be processed within 14 days after the returned item has been received and inspected.

Refunds will always be issued using the same payment method that was used for the original purchase.

Thank You for Your Trust

At Érano, our goal is to provide clear, accessible, and customer-friendly service.

If you have any questions, our support team is always happy to assist you.

Érano