Shipping policy

At Érano, we are committed to delivering your order quickly, safely, and reliably. We offer free insured shipping on orders over 100 euros and work exclusively with trusted logistics partners to ensure the best possible delivery experience.

Delivery Times

Our average delivery time is 5–10 business days.

Delivery times may vary depending on the destination country and product availability. If unexpected delays occur due to high demand or logistical circumstances, we will notify you by email as soon as possible.

Shipping Address

Orders are shipped to the delivery address provided during checkout.

To avoid delays or lost parcels, please carefully review your shipping information before placing your order.

If you notice an error after placing your order, please contact us immediately at info@erano.be.

Orders with an Incorrect Address

Once an order has been shipped, the delivery address can no longer be changed.

If a parcel is returned due to an incorrect or incomplete address provided by the customer, it can be reshipped at the customer's expense.

Érano cannot be held responsible for delays or losses resulting from incorrect shipping information.

Unclaimed Orders

If a parcel is not collected within the period specified by the carrier, it may be returned to us.

Failure to collect a parcel does not automatically constitute a valid exercise of the statutory right of withdrawal. Customers who wish to withdraw from their purchase must clearly inform Érano of their decision.

Any refund or reshipment will be handled in accordance with the customer's statutory rights and the circumstances of the order.

Where legally permitted, additional shipping costs resulting from an incorrect address or failure to collect a parcel may be charged to the customer.

Refused Deliveries

If a customer refuses delivery, the parcel may be returned to Érano.

Refusing delivery alone does not necessarily constitute a valid withdrawal. Customers wishing to exercise their right of withdrawal should clearly notify Érano.

Refunds and any applicable costs will be handled in accordance with Belgian and European consumer law.

If you need to modify or postpone your delivery, please contact us before the parcel is delivered.

SHIPPING POLICY — PRE-ORDERS

Certain Érano products may be offered on a pre-order basis.

The estimated shipping or delivery period applicable to a pre-order will be clearly communicated on the relevant product page before the order is placed.

Pre-order delivery dates are estimates unless expressly stated otherwise. If a significant delay occurs, we will inform the customer as soon as reasonably possible.

Purchasing an item on a pre-order basis does not affect the consumer's mandatory statutory rights, including the applicable right of withdrawal.

Questions or Support

If you have any questions regarding shipping or your order, please contact us at info@erano.be.

Our customer support team is available Monday – Friday, 09:00 – 17:00, and we aim to respond within 24–48 business hours.

Érano