Shipping policy

At Érano, we are committed to delivering your order quickly, safely, and reliably. We offer free insured shipping on orders over 100 euros and work exclusively with trusted logistics partners to ensure the best possible delivery experience.

Delivery Times

Our average delivery time is 7–10 business days.

Delivery times may vary depending on the destination country and product availability. If unexpected delays occur due to high demand or logistical circumstances, we will notify you by email as soon as possible.

Shipping Address

Orders are shipped to the delivery address provided during checkout.

To avoid delays or lost parcels, please carefully review your shipping information before placing your order.

If you notice an error after placing your order, please contact us immediately at info@erano.be.

Orders with an Incorrect Address

Once an order has been shipped, the delivery address can no longer be changed.

If a parcel is returned due to an incorrect or incomplete address provided by the customer, it can be reshipped at the customer's expense.

Érano cannot be held responsible for delays or losses resulting from incorrect shipping information.

Unclaimed Orders

If a parcel is not collected within the time period specified by the courier (usually 5–7 days), it will be returned to us.

In such cases, the order can be shipped again at the customer's expense.

Refunds are not available for parcels that are refused or left unclaimed without prior communication.

Refused Deliveries

If a customer refuses delivery without a valid reason or without contacting us beforehand, no refund will be issued.

If you need to modify or postpone your delivery, please contact us before the parcel is delivered.

Questions or Support

If you have any questions regarding shipping or your order, please contact us at info@erano.be.

Our customer support team is available Monday – Friday, 09:00 – 17:00, and we aim to respond within 24–48 business hours.

Érano