Privacy policy

Last Updated: July 2026

At Érano, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, place an order, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Personal Data We Collect

Depending on how you interact with our website, we may collect the following information:

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Payment information (processed securely through our payment providers)

  • Order history

  • Account information

  • Communication with our customer support

  • Device information such as IP address, browser type and operating system

  • Website usage information, including pages visited and products viewed

How We Collect Your Data

We collect personal information:

  • When you place an order

  • When you contact our customer support

  • When you create an account

  • Through cookies and similar technologies

  • Through Shopify and trusted third-party service providers

  • Through marketing and analytics partners where permitted by law

How We Use Your Data

We use your personal data to:

  • Process and deliver your orders

  • Process payments and refunds

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve our website and services

  • Prevent fraud and enhance security

  • Comply with legal obligations

  • Personalise your shopping experience

  • Send marketing communications where you have provided consent

Sharing Your Personal Data

We only share your information where necessary to operate our business.

This may include:

  • Shopify

  • Payment providers

  • Shipping and fulfilment partners

  • Customer support providers

  • IT and hosting providers

  • Analytics and marketing partners

  • Authorities where required by law

We never sell your personal information.

Shopify

Our online store is powered by Shopify.

Shopify processes certain personal information on our behalf to provide payment processing, hosting, order management, security, and other essential services.

For more information, please refer to Shopify's Privacy Policy.

Cookies

Our website uses cookies and similar technologies to:

  • Ensure the website functions correctly

  • Remember your preferences

  • Analyse website traffic

  • Improve your shopping experience

  • Deliver relevant advertising where applicable

You can manage or disable cookies through your browser settings.

Data Security

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, or loss.

Although we take security seriously, no online transmission or storage system can be guaranteed to be completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders

  • Provide customer support

  • Meet legal and tax obligations

  • Resolve disputes

  • Prevent fraud

Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

Your Rights

Depending on your country of residence, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw previously given consent

  • Receive a copy of your personal data

  • Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us.

International Data Transfers

Some of our service providers may process your information outside your country of residence.

Where required, we ensure that appropriate safeguards, including the European Commission's Standard Contractual Clauses, are in place.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated revision date.

Contact

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Érano

Email: info@erano.be