Privacy policy

Last Updated: July 2026

At Érano, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, place an order, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Data Controller

The controller responsible for the processing of personal data through this website is:

Érano
Trading as Érano
Registered office: Klein Veerle 64a
Enterprise number: 1031.678.934
VAT number: BE1031678934
Email: info@eranobelgium.com

Legal Bases for Processing

Depending on the processing activity, we process personal data on one or more of the following legal bases:

Performance of a contract: to process orders, payments, deliveries, returns and customer service requests related to an order.

Legal obligation: to comply with accounting, tax and other legal requirements.

Legitimate interests: where necessary for fraud prevention, security and the improvement of our services, provided that our interests do not override your fundamental rights and freedoms.

Consent: where required for marketing communications, advertising cookies and certain analytics or tracking technologies. Where processing is based on consent, you may withdraw your consent at any time.

Personal Data We Collect

Depending on how you interact with our website, we may collect the following information:

Full name
Billing and shipping address
Email address
Telephone number
Payment information (processed securely through our payment providers)
Order history
Account information
Communication with our customer support
Device information such as IP address, browser type and operating system
Website usage information, including pages visited and products viewed

How We Collect Your Data

We collect personal information:

When you place an order
When you contact our customer support
When you create an account
Through cookies and similar technologies
Through Shopify and trusted third-party service providers
Through marketing and analytics partners where permitted by law

How We Use Your Data

We use your personal data to:

Process and deliver your orders
Process payments and refunds
Provide customer support
Send order confirmations and shipping updates
Improve our website and services
Prevent fraud and enhance security
Comply with legal obligations
Personalise your shopping experience
Send marketing communications where you have provided consent

Sharing Your Personal Data

We only share your information where necessary to operate our business.

This may include:

Shopify
Payment providers
Shipping and fulfilment partners
Customer support providers
IT and hosting providers
Analytics and marketing partners
Authorities where required by law

We never sell your personal information.

Shopify

Our online store is powered by Shopify.

Shopify processes certain personal information on our behalf to provide payment processing, hosting, order management, security, and other essential services.

For more information, please refer to Shopify's Privacy Policy.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, analyse website usage and, where consent has been provided, support personalised advertising and marketing.

Cookies that are not strictly necessary will only be used where legally permitted and, where required, after obtaining your consent.

You can manage or withdraw your cookie preferences through the cookie settings available on our website.

For more information about the cookies and similar technologies we use, their purposes, providers and retention periods, please refer to our Cookie Policy.

Data Security

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, or loss.

Although we take security seriously, no online transmission or storage system can be guaranteed to be completely secure.

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected and for any additional period required by applicable law.

Order, invoice and transaction information may be retained for the period required under applicable Belgian accounting and tax legislation.

Customer service communications are retained only for as long as reasonably necessary to resolve requests and establish or defend legal claims.

Marketing data is retained until consent is withdrawn or until it is no longer necessary for the relevant marketing purpose.

Where no fixed retention period applies, we determine the appropriate period based on the nature of the data, the purpose of processing, legal requirements and potential legal claims.

Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

Your Rights

Depending on your country of residence, you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to processing
Withdraw previously given consent
Receive a copy of your personal data
Lodge a complaint with a competent supervisory authority. In Belgium, the competent supervisory authority is the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données).

To exercise any of these rights, please contact us.

International Data Transfers

Some of our service providers may process your information outside your country of residence.

Where required, we ensure that appropriate safeguards, including the European Commission's Standard Contractual Clauses, are in place.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated revision date.

Contact

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Érano

Email: info@erano.be